Returns & Refunds Policy

At sonpmedia.com, operated by Syndicate Industries LLC, we stand behind the quality of our products. If you are not entirely satisfied with your purchase, we are here to help. Our return policy is designed to be as simple and fair as possible.

1. 30-Day Return Window

You have 30 calendar days to return an item from the date you received it. If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • You must have the receipt or proof of purchase.
  • For products categorized under Flowers or Gifts, returns are only accepted if the product arrived damaged or defective due to the nature of these items.

3. The Return Process

To initiate a return, please follow these steps:

  1. Contact Support: Email us at [email protected] with your order number and the reason for the return.
  2. Approval: Once your request is reviewed, we will send you a Return Merchandise Authorization (RMA) and the specific return address.
  3. Shipping the Item: Pack the item securely. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

4. Inspection and Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

  • Approval: If your return is approved, we will initiate a refund.
  • Original Payment Method: The refund will be processed strictly via your original method of payment (PayPal or your original Credit/Debit card via Stripe).
  • Timeline: You will receive the credit within a certain amount of days, depending on your card issuer’s or PayPal’s policies (typically 5-10 business days).

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at 617-819-8175 or [email protected] with photos of the damage. We will prioritize a replacement or a full refund for these cases at no additional cost to you.

6. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or PayPal; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us.

7. Contact Us

For any questions regarding our Returns and Refunds Policy, please reach out to our team:

  • Company: Syndicate Industries LLC
  • Address: 445 S. G Street, Unit C, San Bernardino, California 92410, United States
  • Email: [email protected]
  • Phone: 617-819-8175