Shipping Policy

Thank you for shopping at sonpmedia.com, operated by Syndicate Industries LLC. We are committed to delivering your orders in a timely and transparent manner. Please review the details of our shipping operations below.

1. Shipping Rates & Tax

We aim to keep our pricing simple and predictable for all customers:

  • Shipping Fee: We charge a Flat Rate for shipping on all orders. The exact amount will be displayed clearly at the checkout page before you complete your purchase.
  • Sales Tax: We offer 0% Tax on all orders. The price you see for the products and shipping is the final price you pay.

2. Delivery Timeline

Our total delivery time is estimated between 10 to 12 business days, which is broken down into two stages:

  • Handling Time (Processing): 1 – 3 business days (Monday – Friday). This includes order verification, quality checks, and packaging.
  • Transit Time (Shipping): 9 – 11 business days (Monday – Friday). This is the time it takes for the package to travel from our facility to your destination.

Note: Delivery times are estimates and start from the date of shipping, rather than the date of order.

3. Order Cut-off Time

To ensure your order is processed as quickly as possible, please note our daily deadline:

  • Order Cut-off Time: 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).
  • Orders placed before 5:00 PM will begin processing the same business day.
  • Orders placed after 5:00 PM, or during weekends/public holidays, will begin processing on the following business day.

4. Shipping Carrier & Tracking

Once your order has been dispatched, we will send you a shipping confirmation email containing your Tracking Number. You can use this number to monitor your package’s progress directly on the carrier’s website. Please allow 24-48 hours for the tracking information to update.

5. Shipping Address

Please ensure that your shipping address is accurate and complete. Syndicate Industries LLC is not responsible for orders delivered to incorrect addresses provided by the customer. If you notice an error in your shipping details, please contact us immediately at [email protected].

6. Lost or Damaged Packages

If your package arrives damaged or is lost during transit, please contact our support team within 48 hours of the scheduled delivery date. We will work closely with the carrier to resolve the issue and ensure you receive your items.

7. Contact Information

If you have any further questions regarding our shipping policy or the status of your order, please reach out to us:

  • Company: Syndicate Industries LLC
  • Address: 445 S. G Street, Unit C, San Bernardino, California 92410, United States
  • Phone: 617-819-8175
  • Email: [email protected]
  • Website: sonpmedia.com